Email to the LIRR:

subj: Horrible Service -- Trains Constantly Delayed -- Poor Communication

What gives? My morning train has been late (significantly late, over 10 minutes and as much as 20 minutes or more) EVERY single day this week. Every day. Some mornings there are announcements and some mornings (like today) there are not. I rush madly around my apartment in the morning to be on time for the train, yet I invariably end up standing on the platform amongst other equally frustrated and pissed off passengers waiting for a train that doesn't show. I end up at work late as a result, I end up having to work later at night. The service of your organization just seems to become worse and worse, yet the prices continue to rise. Your latest price increase has me paying around $130 for a monthly ticket -- to go 8 miles. 8 miles! Yet the service is despicable. Additionally, we have to endure surly staff (ticket clerk at the Kew Gardens station) and completely over-crowded trains (I think for $130 a month, I should at least be able to sit down). What are the LIRR plans to improve service? Currently the situation is completely unacceptable.

-Frustrated Passenger